This privacy notice explains how Petal Craft handles personal data when you use the website, send an inquiry, or place a local flower request. It applies to our general website use and to the information shared during contact, consultation, pickup, or delivery arrangements.
This introduction summarizes the subjects addressed in the policy and points to related internal guidance.
Privacy data overview
We may process your name, email address, phone number if you provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information to keep the site working and secure.
We receive data when you submit a contact form, send an email, call us, or share details during a consultation or order request. Technical data is generated automatically when you visit the website.
We use essential cookies to support basic site functions and privacy preference cookies to remember your settings. We do not confirm the use of analytics or marketing cookies.
You can manage cookies through your browser settings. The site uses cookies for essential operation and to remember privacy preferences. If you block essential cookies, some parts of the site may not work as intended.
We process data to answer contact requests, confirm bouquet preferences, manage availability, arrange payment and pickup or local delivery, maintain website security, and support technical delivery of the site. We do not state that analytics or advertising tracking is active.
We may use trusted providers for website hosting, technical delivery, message handling, and related support. They may process data only for the services they perform for us and are expected to handle it under appropriate confidentiality and security obligations.
We may share personal data if required by law, to respond to lawful requests, to protect our rights, or to address security and fraud concerns. Any disclosure is limited to what is necessary for that purpose.
You may ask to know what data we hold about you, request correction of inaccurate information, or ask for deletion when there is no continuing reason to keep it. You may also object to processing in some situations or ask us to limit use where the law allows it.
To make a privacy request, use the contact details in this notice and describe what you want us to review, correct, or delete. We will assess the request and respond within a reasonable time under applicable law.
Inquiry and order records are kept for the time needed to respond, complete the service, manage follow-up, and meet legal or accounting duties. When data is no longer needed, we delete it or make it non-identifiable where that is appropriate.
If we make material changes, we will update this page and may use reasonable notice methods when appropriate. The date of the latest version should be checked before you submit new information.
